What your customer sees

Customers never need an account or an app — everything happens through secure links. Here's their whole journey, so you know exactly what you're putting your name to.

The setup page

From your checkout or your emailed link, the customer lands on a clean, mobile-friendly page carrying your store's name. In three steps they:

Choose a deposit — preset options within your allowed range, with the “pay today” amount shown upfront (including the fee, if you pass it on)
Choose a schedule — weekly, fortnightly or monthly, and how many instalments; the page shows every future payment and date before they commit. If the plan carries a payment deadline (event tickets, bookings), the options are limited so every instalment fits before it — the page says "This plan must be fully paid by …", and when the date is too close for instalments the customer simply pays in full
Pay the deposit — by card, Apple Pay or Google Pay, processed by Stripe; card details never touch your site or ours

The plan is active the moment the deposit succeeds, and they get a confirmation email with their portal link.

The customer portal

Every plan has a private portal page (linked from every email) where the customer can:

See their progress — what's paid, what's left, and when each instalment is due
Catch up an overdue instalment or pay the next one early
Chip in any extra amount to finish sooner
Update the card their instalments charge to

The emails

Moment	What they receive
Plan created for them	Their secure setup link (reminder after 2 hours if unopened)
Deposit paid	Confirmation with the full schedule and portal link
Each instalment	A receipt when it collects
A payment fails	A friendly heads-up with a one-tap link to fix it
Final payment	“Paid in full” — and you get one too, so you know to hand over the goods

Tone matters: every customer email is written to protect your relationship — clear, friendly, and never debt-collector-ish. FlexiLay is lay-by, not credit: no interest, no credit checks, no debt.